Privacy Policy
Table of Contents
1 Overview
SafariCad Technologies Ltd ("SafariCad", "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile payment platform and services.
By using SafariCad, you consent to the data practices described in this policy. We encourage you to read this policy carefully to understand our practices regarding your personal data.
2 Information We Collect
We collect information that you provide directly and information collected automatically:
| Data Type | Examples | Purpose |
|---|---|---|
| Identity Data | Name, ID documents, photos | KYC verification, fraud prevention |
| Contact Data | Email, phone number, address | Account management, notifications |
| Financial Data | Transaction history, wallet balance | Payment processing, reporting |
| Technical Data | IP address, device info, browser | Security, service optimization |
| Usage Data | Features used, session duration | Service improvement, analytics |
3 How We Use Your Data
We use your personal information for the following purposes:
- Processing payments and managing your wallet
- Verifying your identity and preventing fraud
- Communicating with you about your account and transactions
- Complying with legal and regulatory requirements
- Improving our services and developing new features
- Providing customer support and resolving disputes
- Sending important service updates and security alerts
4 Data Sharing
We may share your information with:
- Payment Partners: Pesapal and M-PESA for transaction processing
- Vendors: Limited transaction details when you make payments
- Regulatory Bodies: Central Bank of Kenya and other authorities as required
- Service Providers: Cloud hosting, analytics, and communication services
- Law Enforcement: When required by law or to protect our rights
We do not sell your personal information to third parties for marketing purposes.
5 Data Security
We implement robust security measures to protect your data:
- End-to-end encryption for all transactions
- Secure PIN storage using industry-standard hashing
- Regular security audits and penetration testing
- Access controls and employee training
- Secure data centers with physical security measures
- Automatic session timeouts and suspicious activity monitoring
6 Data Retention
We retain your personal data for as long as necessary to:
- Provide our services to you
- Comply with legal obligations (typically 7 years for financial records)
- Resolve disputes and enforce our agreements
- Maintain security and prevent fraud
When you close your account, we will delete or anonymize your personal data within 90 days, except where retention is required by law.
7 Your Rights
You have the following rights regarding your personal data:
To exercise these rights, contact us at privacy@safaricad.com.
8 Cookies & Tracking
We use cookies and similar technologies to:
- Keep you logged in and maintain your session
- Remember your preferences and settings
- Analyze how our service is used
- Detect and prevent fraud
You can control cookies through your browser settings, but disabling them may affect service functionality.
9 Children's Privacy
SafariCad is not intended for use by individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child, we will take steps to delete it promptly.
10 Policy Changes
We may update this Privacy Policy from time to time. We will notify you of significant changes by:
- Posting the updated policy on our website
- Sending an email notification to registered users
- Displaying an in-app notification
Your continued use of SafariCad after changes are posted constitutes acceptance of the updated policy.
Privacy Questions?
Contact our Data Protection Officer at privacy@safaricad.com or visit our Contact page.